7901 STN STE 300 ST.PETERSBURG, FL, 33702
+18444452163

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smartbrains205@gmail.com

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Mon-Fri 7:00pm - 4.00am

Saturday - Sunday Closed

Who We Are__BPO Service Provider

VISION

To deliver exceptional customer service and operational efficiency through specialized, scalable, and cost-effective outsourcing solutions.

MISSION

To empower businesses with reliable, innovative, and customer-centric outsourcing solutions that drive growth and excellence.

Our Team

Our skilled and professional team of more than 347+ telemarketers is dedicated to delivering excellence with expertise and integrity.

Fully Automated Systems

All of our agents receive their own CRM portal where they can access their telemarketed leads and recordings of the calls.

Our Services

We’re proud to passionately serve clients as diverse as we are

Want to know more about this? Contact us

Our Core Values

Enable Better Customer Experiences With Us

Quality Guaranteed

SmartBrains BPO provide you with quality, fresh leads that are 100% guaranteed by our company policies and standards.

Fast Turnarounds

If we're provided with enough calling areas, the estimated turnaround time for your order is as little as 4 business day.

Affordable Leads

We're committed to offering insurance agents with quality, reasonably priced leads, and fair replacement policies. We care about your success.



Quality Leads With Proof

All leads we provide comes with a phone call recording to prove that the leads are genuine.

Secure Delivery Of Your Leads

As a dedicated leads agency, the security of your leads is our top concern. Through our CRM portal (My Leads One), you can access your leads securely at your convenience.

Fresh Leads

Fresh quality leads delivered daily or weekly to your inbox.

How do we create Final Expense leads?

Understanding the 6 Steps We Take for Each Lead Type

Sales-Trained Staff

Our American-managed foreign call center is staffed with customer-friendly, tech-savvy employees. They are vetted for English fluency and sales experience, and trained in the fundamentals of life insurance and Medicare.

Scrubbed Data

Sales data is scrubbed and TCPA compliant and then loaded into our state-of-the-art CRM dialing platform. Our cutting-edge system promotes efficiency to maximize leads generated – keeping prices low for agents.

Filtered Demographics

The data is then filtered according to state, county, zip code, or cities you’ve selected. We target demographics to generate life insurance leads between the ages of 50 to 80 years old and between the income ranges of $15,000-$45,000.

Final Expense Script

Leads are generated using a script designed to make it easier for agents to call back. This enables agents to follow up more effectively and set more appointments. To see our Final Expense telemarketing script.

Quality Control Process

After a senior requests more information about Final Expense options, the call recording is sent to management for review. This quality control process ensures that only leads that are interested in more information are sent to agents.

Prompt Delivery

The leads are then organized into an easy-to-read Excel spreadsheet and delivered to the agent within 7 business days after ordering. The data can be uploaded into the agent’s choice of CRM or dialing software.

Our Leads Services

Choose The Leads That You Want.

ACA (Obama Care)

(Live Transfers)

ACA (Obama Care)

(Lead Gen)

Medicare

(Live Transfers)


Medicare

(Lead Gen)

Final Expense

(Live Transfers)

Final Expense

(Lead Gen)

Why are our Final Expense leads the best?

Here’s What Makes the Best Life Insurance Leads for Agents

Seriously Exclusive

Stop fighting over shared internet leads being called by 25 agents. You’ll be the only agent to ever receive these leads – period.

More Meetings

Get in front of more people to present Final Expense life insurance. The more leads you present to, the more sales you can close.

Fast Delivery

Start running telemarketing leads 7 days after ordering (14 days) – potentially earning sales within a week or two.

Affordable Pricing

Having a lead source that is both affordable and consistent is the number one key to success in the insurance industry.

No Cold Calling Required

Forget cold calling strangers or buying data lists to knock all day – let us prospect for you so you can focus on selling.

High Closing Ratio

Agents who have a solid follow-up process in place do exceptionally well with these leads – check out our blog for closing tips.

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Do you know who we are?

More than just providing you services...

SmartBrains BPO is a leading outbound call center dedicated to delivering exceptional customer service and maximizing client satisfaction. Our skilled team ensures high-quality, results-driven communication tailored to meet your business needs.

What People Say About Our BPO
Call Center Services

Discover how our exceptional BPO call center services have transformed businesses worldwide. Here's what our clients have to say about their experience with us!

Testimonial author

David Thompson

"SmartBrains BPO LLC has been a game-changer for our customer service operations. Their team is professional, responsive, and dedicated to providing top-tier support. Since partnering with them, our customer satisfaction has skyrocketed, and we couldn't be happier!"
Testimonial author

Mark Anderson

"The efficiency and professionalism of SmartBrains BPO have far exceeded our expectations. They've been instrumental in helping us manage our customer inquiries, allowing us to focus on growing our business. I highly recommend their services!"
Testimonial author

Michael Stevens

"We have worked with SmartBrains BPO for over a year, and their team consistently delivers excellent results. Their agents are well-trained, courteous, and committed to resolving customer issues quickly. We’ve seen a significant reduction in response times, which has improved overall customer experience."
Testimonial author

James Roberts

"SmartBrains BPO has been a crucial partner in improving our customer service operations. Their team is skilled, professional, and always ready to adapt to our changing needs. We’ve seen a great improvement in our customer satisfaction scores since working with them."
Testimonial author

David Brown

"SmartBrains BPO has transformed the way we handle customer service. Their agents are well-trained and provide a seamless experience for our clients. Since partnering with them, our support ticket resolution times have significantly improved, and our customers are more satisfied than ever."
Testimonial author

Michael Turner

"Choosing SmartBrains BPO was one of the best decisions we made for our company. Their call center team is top-notch, always ensuring our customers are taken care of with empathy and efficiency. The support they provide is unmatched in the industry."

Why Choose Us?

Top Quality Call Center Services

24/7 Live Phone Answering

Our 24/7 live phone answering service ensures that your business never misses a call, providing round-the-clock support to your customers. Enhance customer satisfaction and capture every opportunity with our reliable, always-available agents.

Experienced Telemarketers

Leverage the expertise of our seasoned telemarketers who excel in generating high-quality leads and driving sales. Our skilled team engages effectively with prospects, ensuring maximum conversion rates for your campaigns.

Customer Attention

We prioritize personalized customer attention, delivering tailored interactions that resonate with your audience. Our dedicated agents focus on understanding and meeting the unique needs of each customer, fostering lasting relationships and loyalty.